Roanoke, Virginia · CCN 491515 · Phone: (540) 224-4800 ·
Carilion Hospice Services Of Roanoke is a Medicare-certified hospice (CCN 491515) in Roanoke, Virginia. FileFlo scores its CMS survey-readiness at 59/100 (Material Gaps).
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Walks every Condition of Participation at 42 CFR Part 484/483/418. Pulls the CCN's data from CMS Compare. Every gap names its CFR section + F-Tag.
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Carilion Hospice Services Of Roanoke is a Medicare-certified hospice in Roanoke, Virginia, operating under CMS Certification Number (CCN) 491515. Ownership type not reported. Average daily census: 76 patients. The hospice is required to comply with the Hospice Conditions of Participation at 42 CFR Part 418.
Local market context (Roanoke City County): Carilion Hospice Services Of Roanoke shares Roanoke City County with 1 other Medicare-certified hospice in our Virginia sample. Two-provider counties are common in lower-population areas and often see the two hospices specializing in different patient populations (e.g., one cancer-heavy, one dementia-heavy) to avoid direct competition.
Carilion Hospice Services Of Roanoke provides: Levels of care not reported by CMS. CMS requires hospices to be capable of providing all four levels of care (routine home, continuous home, general inpatient, and respite) either directly or through written contractual arrangements.
Reported patient diagnostic mix: Cancer 23%, Dementia 9%, Circulatory/heart 13%, Respiratory 12%, Stroke 13%, Other 30%. OIG and CMS use diagnostic mix as one screening indicator when evaluating whether a hospice's patient population matches its claimed certification volume; outlier mixes attract additional medical-review scrutiny.
Carilion Hospice Services Of Roanoke falls under HHS Region 3 — Philadelphia (DC, DE, MD, PA, VA, WV) in CMS Provider Data. HHS / CMS Regional Office designations drive (a) which CMS Regional Office handles direct enforcement contact and survey-agency coordination for Conditions of Participation findings, and (b) which Office of Inspector General regional field office maintains jurisdiction over OIG hospice work-plan reviews. CAHPS Hospice Survey results are published at the facility level and aggregated nationally on CMS Care Compare; the 7 CAHPS Hospice composite measures (Communication, Help for Pain and Symptoms, Treating Patient with Respect, Information Continuity, Understanding the Care, Emotional Support, Rating of the Hospice) feed into the public Care Compare rating for each provider.
Hospice Care Index (HCI) score: 4.9/10 (99th percentile nationally). The HCI is a 10-indicator composite measure CMS publishes for hospices, covering items like live-discharge rate, gaps in skilled nursing visits, and burdensome care transitions. The Virginia median HCI score across same-state peers is 0.0, so Carilion Hospice Services Of Roanoke's 4.9 score sits with no peer median yet published the state median. A score below the 25th percentile is one of the screening factors CMS uses to flag hospices for additional quality oversight.
Peer comparisons on this page use a same-state cohort of 112 Medicare-certified hospices in Virginia, pulled live from CMS Provider Data. The cohort excludes terminated and surrendered certifications, so the median reflects the currently-active peer set.
FileFlo's compliance indicator for Carilion Hospice Services Of Roanoke is 59/100 (Material Gaps). The score is derived from the Hospice Care Index, complaint survey history, and Conditions of Participation deficiencies. It is not a CMS rating. The full survey-readiness audit (Conditions of Participation review, Comprehensive Assessment timing, IDG composition, plan-of-care updates) is at /tools/cms-survey-readiness-score.
FileFlo publishes a profile for every Medicare-certified hospice so administrators, compliance leads, and referring physicians can find publicly-published quality data without bouncing between Care Compare, the Hospice Care Index, and the OIG hospice work plan. Field-level CFR citations are linked throughout. Dispute this record if any field is incorrect — we resync with CMS monthly and process correction requests within five business days.
Reviews from patients, family members, and hospice staff help others making care decisions. All reviews are verified and PII-scrubbed before publishing.
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Carilion Hospice Services Of Roanoke is a Medicare-certified hospice (CMS Certification Number 491515) in Roanoke, Virginia.
FileFlo scores Carilion Hospice Services Of Roanoke's CMS survey-readiness at 59/100 (Material Gaps). This is a FileFlo indicator built from CMS-published data, not an official CMS rating.
As a Medicare-certified hospice, Carilion Hospice Services Of Roanoke is surveyed against the Conditions of Participation in 42 CFR Part 418 — covering patient/resident rights, assessment and care planning, quality (QAPI), infection control, and aide services. Each CoP section is linked on this page.
Run FileFlo's free CMS survey-readiness audit for Carilion Hospice Services Of Roanoke — it grades the hospice against every Condition of Participation in 42 CFR Part 418 in about three minutes, names each gap's F-Tag, and requires no signup.
The 42 CFR Part 418 CoP sections a CMS survey actually checks, in plain English:
Compliance terms: F-Tag · Joint Commission. See the Hospice directory and the Healthcare compliance guide →
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Data sourced from CMS Care Compare (publish 2026-02-01). Information may not reflect the hospice's current status. Resync occurs monthly. Dispute this record · Claim this profile