Needham, Massachusetts · CCN 221604 · Phone: (781) 707-9524 ·
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Walks every Condition of Participation at 42 CFR Part 484/483/418. Pulls the CCN's data from CMS Compare. Every gap names its CFR section + F-Tag.
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West River Hospice is a Medicare-certified hospice in Needham, Massachusetts, operating under CMS Certification Number (CCN) 221604. Ownership type not reported. Average daily census: 43 patients. The hospice is required to comply with the Hospice Conditions of Participation at 42 CFR Part 418.
Local market context (Norfolk County): West River Hospice operates in Norfolk County alongside 6 other Medicare-certified hospices in our Massachusetts sample. Multi-hospice counties create direct competitive comparison on CAHPS Hospice Survey results and Hospice Care Index trends — referring physicians often shortlist 2-3 hospices for family choice based on these public signals.
West River Hospice provides: Levels of care not reported by CMS. CMS requires hospices to be capable of providing all four levels of care (routine home, continuous home, general inpatient, and respite) either directly or through written contractual arrangements.
West River Hospice's diagnostic mix is dementia / Alzheimer-heavy (41% of patients) with cancer as the secondary cohort (21%). This combination shapes the IDG's chaplaincy and social-work demand patterns — dementia / Alzheimer patients typically have different family-counseling needs than cancer patients.
Reported patient diagnostic mix: Cancer 21%, Dementia 41%, Circulatory/heart 15%, Stroke 6%, Other 17%. OIG and CMS use diagnostic mix as one screening indicator when evaluating whether a hospice's patient population matches its claimed certification volume; outlier mixes attract additional medical-review scrutiny.
West River Hospice falls under HHS Region 1 — Boston (CT, MA, ME, NH, RI, VT) in CMS Provider Data. HHS / CMS Regional Office designations drive (a) which CMS Regional Office handles direct enforcement contact and survey-agency coordination for Conditions of Participation findings, and (b) which Office of Inspector General regional field office maintains jurisdiction over OIG hospice work-plan reviews. CAHPS Hospice Survey results are published at the facility level and aggregated nationally on CMS Care Compare; the 7 CAHPS Hospice composite measures (Communication, Help for Pain and Symptoms, Treating Patient with Respect, Information Continuity, Understanding the Care, Emotional Support, Rating of the Hospice) feed into the public Care Compare rating for each provider.
Hospice Care Index (HCI) score: 0/10 (52th percentile nationally). The HCI is a 10-indicator composite measure CMS publishes for hospices, covering items like live-discharge rate, gaps in skilled nursing visits, and burdensome care transitions. The Massachusetts median HCI score across same-state peers is 0.0, so West River Hospice's 0 score sits with no peer median yet published the state median. A score below the 25th percentile is one of the screening factors CMS uses to flag hospices for additional quality oversight.
Peer comparisons on this page use a same-state cohort of 77 Medicare-certified hospices in Massachusetts, pulled live from CMS Provider Data. The cohort excludes terminated and surrendered certifications, so the median reflects the currently-active peer set.
FileFlo's compliance indicator for West River Hospice is 25/100 (High Risk). The score is derived from the Hospice Care Index, complaint survey history, and Conditions of Participation deficiencies. It is not a CMS rating. The full survey-readiness audit (Conditions of Participation review, Comprehensive Assessment timing, IDG composition, plan-of-care updates) is at /tools/cms-survey-readiness-score.
FileFlo publishes a profile for every Medicare-certified hospice so administrators, compliance leads, and referring physicians can find publicly-published quality data without bouncing between Care Compare, the Hospice Care Index, and the OIG hospice work plan. Field-level CFR citations are linked throughout. Dispute this record if any field is incorrect — we resync with CMS monthly and process correction requests within five business days.
Reviews from patients, family members, and hospice staff help others making care decisions. All reviews are verified and PII-scrubbed before publishing.
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Data sourced from CMS Care Compare (publish 2026-02-01). Information may not reflect the hospice's current status. Resync occurs monthly. Dispute this record · Claim this profile