Question 1

How much does FileFlo cost?

Accepted Answer

Two tiers. Starter is $89/month (100 docs/mo, 3 users, the rule-pack for your industry, built for solo owner-operators and small teams). Professional is $299/month (unlimited documents, unlimited users, every rule-pack across FMCSA, CMS, OSHA, EPA, FAA, and state cannabis programs, built for multi-truck / multi-location / multi-regulator operations). One FMCSA violation runs $16,550 and one OSHA serious violation runs $16,131. Preventing a single one pays for years of FileFlo at either tier. Both plans include a 5-day free trial.

Question 2

What's the difference between Starter and Professional?

Accepted Answer

Starter ($89/mo) is for solo owner-operators and small teams: 100 docs/mo, 3 users, and the rule-pack for your specific regulator. It's the entry point to a real audit binder and CFR-cited gap report. Professional ($299/mo) lifts the document and user limits and unlocks every rule-pack at once, built for multi-truck carriers, multi-site contractors, multi-location HHAs/SNFs/hospices, multi-state cannabis ops, and manufacturing plants under both OSHA and EPA oversight. Both tiers ship the audit binder in the regulator's format, both cite the CFR section behind every gap, both include the 5-day free trial.

Question 3

Is there a free trial?

Accepted Answer

Yes. FileFlo offers a 5-day free trial on both plans with full access to all features. You can upload documents, run your compliance score, and generate an audit binder before spending a dollar. No credit card required to start. If you choose to continue, you'll be charged the plan rate at the end of the trial period.

Question 4

Do you charge per user or per employee?

Accepted Answer

Not on Professional. It's flat $299/month for unlimited users. Starter is flat $89/month for up to 3 users. Most compliance software charges $8-20 per user per month, so a 20-person team would pay $160-400/month elsewhere. FileFlo Professional covers the same team for $299 total, regardless of headcount.

Question 5

Are there any setup fees or contracts?

Accepted Answer

No setup fees. No long-term contracts. No cancellation fees. Month-to-month on both plans. Most customers see ROI within the first month by avoiding compliance fines and reclaiming admin hours, and they stay because it works, not because they're locked in.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. Cancel anytime from your account settings. You keep access through the end of your billing period, and you can export all your data before canceling. No cancellation fees, no questions asked.

Question 7

Do you offer discounts for annual plans?

Accepted Answer

Yes, on both tiers. Annual Starter is $890/year (effectively $74/mo, saving $178 vs. monthly). Annual Professional is $2,990/year (effectively $249/mo, saving $598 vs. monthly). Annual billing saves ~17% overall. Seasonal promotions, when running, are applied automatically at checkout.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH/bank transfers. All payments processed securely through Stripe with bank-level encryption. We do not store your payment information on our servers.

Question 9

What's the ROI of FileFlo?

Accepted Answer

Starter at $89/month (or $890/year billed annually): preventing a single FMCSA violation ($16,550) pays for over 18 years of Starter. Professional at $299/month (or $2,990/year billed annually): preventing one violation still pays for 5.5 years. The math is similar for a single OSHA serious violation ($16,131) or any CMS-driven corrective action plan.

Question 10

Do enterprise companies get special pricing?

Accepted Answer

For organizations with 500+ employees, multiple EINs, SSO requirements, or custom integrations, we offer custom enterprise plans. Contact us for a tailored quote. Pricing stays transparent and predictable, just scaled for enterprise requirements.

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Starter

Includes

Professional

Includes

Enterprise

Everything in Professional, plus

Running a larger fleet?

More value, less complexity.

No per-user fees

All features included

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Pricing FAQs